9xbd Privacy Policy — Your Information Is Completely Safe

1What Information We Collect

9xbd may collect information from you in various ways. The types of personal information we collect are described in detail below:

a) Information You Provide Directly:

• Name, date of birth, and national ID or passport number (for identity verification)
• Email address and mobile number
• Residential address
• Payment information (such as bKash number, Nagad number, Rocket account, Upay, or bank account details)
• Username and password provided at the time of account registration

b) Information Collected Automatically:

• IP address and device type
• Browser information and operating system
• Activity logs on the platform (game history, transaction records)
• Information collected through cookies and similar tracking technologies
• Session duration and page visit information

2Purpose of Data Collection

9xbd uses your personal information only for the following legitimate purposes:

• To create, manage, and verify accounts
• To process deposits, withdrawals, and financial transactions
• To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• To ensure the proper operation of gaming services and provide technical support
• To deliver applicable bonuses, promotional offers, and VIP benefits
• To monitor responsible gaming and process self-exclusion requests
• To prevent fraud and ensure platform security
• To manage customer service and live chat support
• To analyze user experience for service improvement

3Sharing Information with Third Parties

9xbd does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, or banking partners to complete financial transactions.
• Technology service providers: Technology companies contracted to operate the platform — who work under strict confidentiality agreements.
• Legal obligations: In response to legal orders from courts, government authorities, or regulatory bodies.
• Fraud prevention: With relevant authorities in investigations into financial crime or fraud.

All third parties are required to adhere to the same standards of privacy and security.

4Cookie Policy

The 9xbd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform.

Types of cookies we use:

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: To remember your language preferences, game settings, and past choices.
• Analytics cookies: To analyze user behavior for evaluating and improving website performance.

You can reject or delete non-essential cookies at any time from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

5Data Storage and Security

9xbd applies industry-standard security measures to protect your personal information:

• Data transfers are secured through SSL (Secure Sockets Layer) encryption
• Sensitive data is stored in encrypted form on secure servers
• Firewalls and access controls are in place to prevent unauthorized access
• Regular security audits and vulnerability assessments are conducted
• Staff access to data is restricted on a need-to-know basis

How long your information is kept: Your account information is retained for as long as necessary to meet legal and regulatory obligations (typically five years). If your account is closed, certain information may still be retained in accordance with applicable regulations.

6Your Rights

Every user registered on the 9xbd platform has the following rights regarding their personal information:

• Access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances (with exceptions for information subject to legal retention obligations).
• Objection to processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your personal information in a structured, commonly used format.
• Withdrawal of consent: The right to withdraw consent at any time from any data processing carried out on the basis of consent.

To exercise any of the above rights, email us at [email protected] or contact us through 24/7 live chat. We will respond to your request within a maximum of 30 days.

7Privacy Protection for Minors

The 9xbd platform is operated for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during the account registration process. If we receive information indicating that a registered user is under the age of 21, we will immediately close the relevant account and delete the collected information.

If you believe that information belonging to a minor may be present on our platform, please notify us immediately.

8International Transfer of Data

In the course of operating 9xbd's services, your personal information may be transferred to servers or service providers located outside Bangladesh. Such transfers occur only when:

• The destination country ensures adequate data protection, or
• Appropriate contractual safeguards are in place, or
• You have explicitly consented to such a transfer.

In all cases, we ensure that your information remains protected in accordance with the standards described in this policy.

9Disclaimer Regarding External Links

The 9xbd platform may occasionally contain links to third-party websites (such as game provider sites). These external websites are governed by their own privacy policies. 9xbd is not responsible for the privacy practices of these third-party websites. We advise you to read the privacy policy of any external website before visiting it.

10Changes to This Policy

9xbd reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By posting a prominent notice on the website
• By sending a notification to your registered email address
• By noting the date of each update at the top of this page

If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy. We therefore advise you to review this policy periodically.

11Applicable Law and Dispute Resolution

This privacy policy is governed by the applicable legal framework. Any dispute arising from this policy will first be addressed through an amicable resolution process. For this purpose, you may contact us by emailing [email protected] or through live chat.

If a resolution cannot be reached through mutual discussion, both parties agree to resolve the dispute through binding arbitration.

12Responsible Gaming and Use of Data

9xbd also uses your gaming data for responsible gaming monitoring. This includes:

• Identifying unusual betting patterns and providing support
• Applying deposit limits or self-exclusion at the user's request
• Proactively reaching out when signs of problematic gaming behavior appear
• Providing responsible gaming resources and support information

To learn more about responsible gaming, visit our Responsible Gaming page.